Refund and Returns Policy

Thank you for shopping with us. We want to ensure your complete satisfaction with every purchase made from our store. In the event that you need to return an item, we’re here to help. Please read our policy below for all the details.

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 5 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

– Once we receive and inspect the returned item, we will notify you of the status of your refund.

– If approved, refunds will be issued to the original payment method within 15 business days.

– Please note that shipping fees, if applicable, are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or original payment method company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Returns

Eligibility:

– We accept returns within 5 days from the date of purchase.

– The item must be unused, in its original condition, and with all original tags and packaging.

– Minekapde.com will review return requests for the following issues: faulty product such as a hole in a product, a print relating to the quality, or incorrect image if it is MineKapde’s fault. Minekapde.com is not responsible for incorrectly provided addresses that result in lost or misdirected packages.

-Once the orders have gone into PROCESSING they cannot be edited or canceled without a written request. Once an order goes into processing we can NOT guarantee that it can be canceled and do not guarantee refunds.

Return Process:

– To initiate a return, please contact our customer support team within the specified timeframe.

– We may require photos or additional information to process your return request.

– Once approved, you will receive instructions on how to proceed with the return.

Return Shipping:

– The customer is responsible for all shipping costs associated with returning the item unless it arrived damaged, defective, or was shipped incorrectly.

Refunds:

– Once we receive and inspect the returned item, we will notify you of the status of your refund.

– If approved, refunds will be issued to the original payment method within 15 business days.

– Please note that shipping fees, if applicable, are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@minekapde.com.

Minekapde.com will review return requests for the following issues: faulty product such as a hole in a product, a print relating to the quality, or an incorrect image if it is MineKapde’s fault. Minekapde.com is not responsible for incorrectly provided addresses that result in lost or misdirected packages. 

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or Defective Items

Reporting:

– If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order.

– Provide detailed information and, if possible, include photos of the issue for our reference.

Resolution:

– We will review your case and provide instructions on how to proceed, which may include returning the item for a replacement or refund.

Shipping

Need help?

Contact us at click here for questions related to refunds and returns.